USA Support
Questions
For general information on the operation and specifications of Visualizers and Cynap, please email: [email protected].
New Repairs / Exchanges / Returns
Contact a WolfVision technician:
Via email: [email protected]
Via telephone: 877-873-WOLF (9653), 770-931-6802
It is necessary to give the technician the exact Serial Number of the unit in question.
(How to find the Serial Number)
If it is determined that you need to send the unit to WolfVision, the technician will open a ticket.
Use the unit serial number to fill out the online RMA Completion Form
After submitting the form. The primary contact designated on the RMA form will receive an e-mail providing the RMA number (Return Merchandise Authorization) and instructions for sending the unit to WolfVision.
If you have multiple units that need processing, the confirmation page for each unit's RMA will give you the option to enter another serial number and use the contact information from the previous RMA.
For requests from outside of USA, please see our global headquarters here.
Further details may be found at RMA Terms and Policies.
Repair Payment
If you have received a Repaired Unit Invoice via email, you must pay for the repair via credit card at the Repair Payment page.
We NO longer accept P.O.'s for repair payments